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General conditions

Payment

When you place your order, your selected card will be debted inmediately. Your book will be sent the first working day after the payment has been received using TNT standard service or TNT fast service (if available and selected by you). 

Guarantee

 The legal guarantee applies on all orders.

Returns Policy

You may return books within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping


We can ship to virtually any address in the world. When you place an order, we will quote the shipping costs and we will estimate the delivery dates for you based on the availability of your books and the shipping options you choose. 
 

Contact

Riskmatrix Finance Bookshop 

Riskmatrix B.V.

Frederik Hendrikplein 16 A

2582 AV THE HAGUE

The Netherlands

Tel 31 79 215 3046

Email info@riskmatrix.eu

VAT NL 8103 9660 9B01

Chamber of Commerce NL 32088193